Frequently Asked Questions
Everything you need to know about 639Cloud infrastructure
Find answers to common questions about our products, pricing, security, and how we're different from other cloud providers. Can't find what you're looking for? Our support team is ready to help.
Still have Questions?
Our expert support team is available to help you with any technical questions or concerns.
Contact SalesProvision Now

General Questions

If you’ve got questions, you’re in the right place. Start with these FAQs to find quick answers.
Why choose 639Cloud over AWS, Azure, or Google Cloud?

639Cloud delivers enterprise-grade infrastructure at lower cost with no hidden fees or surprise bills. You get transparent pricing, renewable-powered infrastructure, and direct access to real 639Cloud engineers instead of a ticket queue.

How fast can I get started?

Virtual Machines launch in seconds, Bare Metal can be provisioned quickly, and zCloud private clouds are ready in days with our managed setup. You can test, launch, and scale faster than most traditional providers.

 What makes 639Cloud different from other cloud providers?

We combine the flexibility of Virtual Machines, the performance of dedicated hardware, and the control of a managed private cloud. Every option is backed by renewable energy and straightforward support, without vendor lock-in.

Do you support businesses of all sizes?

Yes. Startups can launch VMs instantly without long-term commitments, growing businesses can run heavy workloads on Bare Metal, and enterprises can secure compliance-ready environments with zCloud.

How do I know which product is right for me?

If you need speed and flexibility, go with VMs. If you need raw power and control, Bare Metal is the best choice. If you want a fully managed and customizable solution, zCloud is right for you. If you are not sure, talk with our team for guidance.

Product Questions

From hardware details to cloud configuration, these answers explain what powers our products and how they’re built to run faster, cleaner, and smarter.

Virtual Machine

What are 639Cloud Virtual Machines best used for?

VMs are ideal for web apps, APIs, development environments, microservices, and CI/CD pipelines. They are designed for teams that want to move quickly and scale without committing to hardware.

How fast can I launch a VM?

In seconds. Pick your operating system or image, select a configuration, and deploy instantly.

What is included in VM pricing?

You pay for the resources you use. Bandwidth is included with most plans, and pricing is transparent so there are no hidden fees.

Can I scale my VM resources easily?

Yes. You can scale vertically by adjusting CPU, memory, or storage, or horizontally by adding or removing instances.

Bare Metal Servers

Why choose Bare Metal instead of Virtual Machines?

Bare Metal provides consistent performance without virtualization overhead. It is best for workloads like high-traffic applications, databases, or AI and data-intensive processing.

How quickly can Bare Metal be provisioned?

Many customers are able to deploy same-day.

Do I get full access to the hardware?

Yes. You have complete control, with root access, enterprise-grade processors, and storage options.

Who should use Bare Metal?

Teams running databases, game servers, compliance-sensitive applications, or workloads that need maximum throughput.

zCloud

What is zCloud and who is it for?

zCloud is a fully managed private cloud environment. It is designed for organizations that want dedicated infrastructure with advanced security and compliance capabilities, without having to manage it themselves.

How does zCloud differ from Bare Metal?

Bare Metal gives you dedicated servers to control directly. zCloud provides an entire managed private cloud environment tailored to your needs, with 639Cloud handling operations.

Can zCloud integrate with my existing systems?

Yes. zCloud can be customized and connected with other environments, including hybrid or multi-cloud setups.

What kind of support is included?

If you have any issues, please reach out to sales@639cloud.com to talk with someone to help resolve your issues quickly. Visit our Contact Page for other forms of contact.

Pricing Questions

For questions regarding pricing, please see below.
How is pricing different at 639Cloud?

Pricing is clear and predictable, with no surprise charges. Many plans include bandwidth, and we keep costs simple so you can budget with confidence.

Who can I contact about my bill?

Please contact your sales rep directly, or email sales@639cloud.com for assistance.

Is migration free?

The initial consultation is free. Hands-on migration support is available and priced based on workload complexity.

Send us a message
Reach out for any provisioning information. We will get back with you in 24-48 business hours.
Hey! This is Jordan from 639Cloud, drop us a message below and we will get back to you asap!
Thank you! We have received your message. We are looking into this as we speak and will get back to you as soon as possible.
Oops! Something went wrong while submitting the form.